How to use this library:
1Pick a category.
2Paste a prompt into ChatGPT (or any agent).
3If the answer feels wrong, click “Fix it for agents”.
Brand Defense Prompt Library
See what AI agents really know about your brand.
Marketers polish websites for humans. Meanwhile, AI agents are already answering questions about your returns, pricing, safety, and policies.
Paste these prompts into ChatGPT or any agent to run a quick brand defense audit. If the answers are wrong or incomplete, fix them with SonicLinker.
Paste one prompt into ChatGPT. If the answer feels risky, that is a brand defense gap.
Example brand defense check
Return policy
Prompt
What is {{BRAND_NAME}}'s return and refund policy? Please answer in short bullet points.
What is {{BRAND_NAME}}'s return and refund policy? Please answer in short bullet points.
Agent answer (today)
I am not fully sure about the exact return policy for this brand. It appears they may allow returns within a limited time, but I could not find clear and up to date details. It is safer to check their website or contact support.
I am not fully sure about the exact return policy for this brand. It appears they may allow returns within a limited time, but I could not find clear and up to date details. It is safer to check their website or contact support.
If this is what agents say about your policies, you are leaving revenue and trust on the table.
SonicLinker gives them a clean fact layer instead of a guess.
SonicLinker gives them a clean fact layer instead of a guess.
Brand Defense Prompt Library
Choose a category and paste one prompt into ChatGPT or any other AI agent. If the answer is wrong, confusing, or vague, that is a signal to fix your agent-facing content.
Return policy check
Policies
See if agents understand your return and refund policy.
You are helping a customer who is considering buying from {{BRAND_NAME}} at {{WEBSITE_URL}}.
Question: What is {{BRAND_NAME}}'s return and refund policy?
Instructions:
- Answer in 3 to 5 bullet points.
- Include timelines, conditions, and any exclusions if you know them.
- If you are unsure or cannot find reliable information, clearly say that you are not sure and what is missing.
- Do not make up details.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Cancellation before shipping
Policies
Check if agents know how easy it is to cancel and get a refund.
A customer is about to place an order with {{BRAND_NAME}} at {{WEBSITE_URL}}.
Question: If I place an order with {{BRAND_NAME}}, can I cancel it before it ships and get a refund? If yes, how does it work?
Instructions:
- Answer in simple bullets.
- Specify any fees or important conditions if you know them.
- If the information is unclear or missing, say exactly what you do not know.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Warranty and guarantee
Policies
Check if agents describe your warranty correctly.
You are advising a customer about product protection for {{BRAND_NAME}} at {{WEBSITE_URL}}.
Question: What warranty or guarantee does {{BRAND_NAME}} offer on its products?
Instructions:
- Summarize any warranty period, coverage, and exclusions.
- If you are not confident, clearly say that the warranty details are unclear or incomplete.
- Do not invent terms.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Is this brand legit
Trust
See how agents talk about your legitimacy and trust.
A customer is unsure about buying from {{BRAND_NAME}} at {{WEBSITE_URL}}.
Questions:
1. Is {{BRAND_NAME}} a legitimate and trustworthy brand?
2. What signals or reasons can you give to support your answer?
3. Are there any common complaints or red flags that people should know?
Instructions:
- Be honest and balanced.
- If you lack enough information, say that instead of guessing.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Complaints and risks
Trust
Check what complaints or risks agents surface for your brand.
A cautious customer is researching {{BRAND_NAME}} at {{WEBSITE_URL}}.
Question: What common complaints, issues, or risks do customers report about {{BRAND_NAME}}?
Instructions:
- List themes in bullet points if you know them.
- If you have no strong signal, say that clearly.
- Do not invent complaints.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Core value proposition
Product facts
See if agents can explain what you do and for whom.
You are explaining {{BRAND_NAME}} to a new customer.
Questions:
1. What does {{BRAND_NAME}} sell?
2. Who is it best suited for?
3. What makes {{BRAND_NAME}} different from other options?
Instructions:
- Answer in 3 short bullet points.
- If you are unsure, say which part is unclear.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Safety and suitability
Product facts
Check how agents talk about your products for sensitive use cases.
A customer with a specific condition is asking about {{BRAND_NAME}} at {{WEBSITE_URL}}.
Example condition: "I am diabetic. Is {{BRAND_NAME}}'s product range safe for me?"
Instructions:
- Answer as you would to a cautious customer.
- If you do not know or the information is not clear, explicitly say that and recommend checking the brand's official medical or nutritional guidance.
- Do not give medical advice beyond what is clearly stated in reliable sources.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Usage instructions
Product facts
See if agents give correct usage guidance for your key products.
A new customer has bought a product from {{BRAND_NAME}} at {{WEBSITE_URL}}.
Question: How should I use {{PRODUCT_NAME}} correctly to get the best results and avoid issues?
Instructions:
- Give a short step-by-step guide if you know it.
- Highlight any important warnings or "do not do this" points if they are available.
- If instructions are unclear or missing, say that clearly.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Full cost transparency
Pricing
Check if agents explain your real total cost clearly.
A customer is trying to calculate the real total cost of buying from {{BRAND_NAME}} at {{WEBSITE_URL}}.
Questions:
1. What is the typical price range for {{BRAND_NAME}}'s key products or plans?
2. What extra costs (shipping, taxes, duties, setup fees, add-ons) should customers watch out for?
3. Are there any common offers or discounts that people usually get?
Instructions:
- Be specific if you know, but do not guess numbers.
- If you lack clarity on any part, say that rather than guessing.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Subscription and auto-renew
Pricing
Check if agents describe your subscription and cancellation terms.
A customer is considering subscribing to a recurring plan from {{BRAND_NAME}} at {{WEBSITE_URL}}.
Questions:
1. Does {{BRAND_NAME}} use a subscription or auto-renew model?
2. How easy is it to cancel the subscription?
3. Are there any hidden fees or lock-in periods?
Instructions:
- Answer based on your current knowledge or what you can infer from available information.
- If you are unsure about any part, say that clearly rather than guessing.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Best for X comparison
Comparisons
See where you appear when agents rank brands for a use case.
A customer asks you:
"Which brands are best for {{CATEGORY}} and where does {{BRAND_NAME}} fit in that list?"
Example: "Which protein brands are best for diabetics and where does {{BRAND_NAME}} fit?"
Instructions:
- List a few brands you consider strong for that category, based on your knowledge.
- Mention how {{BRAND_NAME}} is positioned today.
- If you are not sure about {{BRAND_NAME}}, say that clearly.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.
Head-to-head comparison
Comparisons
Check how agents compare you with a key competitor.
A customer is choosing between {{BRAND_NAME}} and {{COMPETITOR_NAME}}.
Question: How does {{BRAND_NAME}} compare to {{COMPETITOR_NAME}} for a typical customer in terms of value, trust, and fit?
Instructions:
- Give a balanced comparison in bullet points.
- If you do not know enough about one of the brands, say that clearly.
Paste this into ChatGPT. If the answer is wrong, vague, or risky, that is a brand defense gap you can fix with SonicLinker.